What Is A Customer Engagement Center Cec
What Does Customer Engagement Center (CEC) Mean? A customer engagement center (CEC) is a comprehensive system for multichannel customer service and support. This type of office and system assists businesses in making sure that customer interactions are consistent and effective. Techopedia Explains Customer Engagement Center (CEC) One thing that a customer engagement center (CEC) might do is to gather information from different portals or channels, including various social media platforms, and provide protocols for dealing with customers on the phone or in digital environments....